Ask Jamie @ AVS
Share

Sembawang Animal Quarantine Station (SAQS)

The Sembawang Animal Quarantine Station (SAQS) provides quarantine facilities for imported dogs, cats, and small mammals. During quarantine, animals will be observed and monitored for clinical signs of exotic diseases, such as rabies.

Reserving quarantine space

Step  Description 
Step 1:
Find out if your pet needs to be quarantined when it arrives in Singapore.
Step 2: 

Reserve a quarantine space at least three months before your pet's anticipated arrival in Singapore. This reservation can be done through our quarantine management system (QMS). 

Please refer to the "Quarantine management system" section for more information on how to use QMS.

Facilities, services, and fees

SAQS provides a range of accommodation and facilities that will make your pet's stay as comfortable as possible. SAQS’ facilities include:

  • Kennels (4.3 m by 1.8 m by 2.14 m) comprising an indoor room and an outdoor run
  • Cattery rooms (1.7 m by 1.2 m by 2m)
  • A choice of air conditioned or non-air conditioned (fan-fitted) rooms
  • Exercise fields
  • Grooming rooms

Quarantine and related fees

SAQS fees are as follows:
Description  Fee 
Transport charge from the Changi Animal & Plant Quarantine Station or Tuas Checkpoint to SAQS.
  • S$74 per dog or cat per trip.
  • S$74 per consignment of small mammals per trip.
 Rabies vaccination (if required).
  •  S$65 per dog or cat.

Quarantine fees for dogs and cats, inclusive of:

  • veterinary examination
  • feed
  • daily cleaning
  • S$16.80 per dog or cat per day (non-air conditioned).
  • S$26.25 per dog or cat per day (air conditioned).

Quarantine fees for small mammals.

Fees do not include:

  • Feed
  • Bedding
  • Cleaning

Please visit your small mammals daily to feed them and clean their enclosures. Our staff will assist in refilling feed and water.

  • S$26.25 per small mammal consignment, or per room per day.

SAQS pet services

At SAQS, your pet will receive professional care in the form of:

  • Proper care by a team of experienced animal handlers
  • Daily checks by on-site veterinary staff
  • Quality commercial dry or canned pet food (for dogs and cats)
  • Morning walks in exercise fields for dogs

SAQS will contact you or your pet agent if your pet requires veterinary attention. You are required to engage your own private veterinarian to visit your pet at SAQS and bear the necessary charges.

What pet owners can do

In addition to the services provided at SAQS, you can take the following steps to ensure that your pet’s specialized needs are met:

  • Bring bedding and toys to make your pet comfortable.  SAQS does not take responsibility for any items brought into or left at the station.
  • If your pet requires medication during its stay, please indicate this during the QMS application. SAQS staff will only administer medication with the prescription and instructions from your attending veterinarian.
  • Walk your dog in SAQS’ exercise field. Owners are given 15 minutes during visiting hours to use the exercise field. Slots are available on a first come, first served basis.  You can book the field on the day of your visit. Use of the field is free of charge.
  • Bring your own grooming equipment to clean and groom your pet in SAQS’ grooming room. SAQS does not provide grooming or bathing services. The use of the grooming rooms is free of charge, but you are required to make a booking first. Owners are given 30 minutes to use these grooming rooms. Make a booking for a grooming room at least two days in advance either via email: animal_feedback@nparks.gov.sg or at the SAQS reception counter.

Service hours

 Visiting Hours
 Mondays - Fridays  4 pm - 6 pm
 Saturdays  2 pm - 6 pm
 Sundays and Public Holidays  Closed
 Use of Grooming Room
 Mondays - Fridays                                4 pm - 5 pm      
 Saturdays  2 pm - 5 pm
 Sundays and Public Holidays  Closed
 Dog Walking / Exercise Hours
 Monday - Fridays                                                 4 pm - 5:30 pm       
 Saturdays  2 pm - 5:30 pm
 Sundays and Public Holidays  Closed

 

 Pet Collection Hours (i. e. Quarantine release hours)
 Mondays - Sundays including Public holidays  10 am - 12 pm      
 You must collect your pet on specified release date.  Extension of quarantine is not allowed.

 

Location and contact details

Address  How to get there 
Sembawang Animal Quarantine Station        
10 Lorong Chencharu
Singapore 769197 

Bus: 167, 169, 171 and 980 (alight at the bus stop opposite or after Sembawang Air Base).

MRT: Yishun station (transfer to bus 169 or 171).

 Contact
 Email: animal_feedback@nparks.gov.sg