General FAQs

Course Registration and Account Management

1. How do I register for course?

You will need to register an account with us before you can start registering for courses. If you do not have an existing account, please sign up/register for an account to register for course. You may download the instructions for signup of accounts here.

Click 
here to register for individual account.
Click 
here to register for corporate account.

2. I have an existing account. How do I register for a course?

1. Go to registration link 
here.
2. Select your account – Individual or Corporate
3. Enter your username and password
4. Click 'Login'.

For Individual account users, please continue from step 5 onwards.
For Corporate account users, please continue from step 16 onwards.

After you logged in, for Individual account users:
5. Select Unit Type
6. Select Programme Type
7. Indicate if you are sponsored by company
8. Selected the preferred programme name
9. Optional: Enter the Unit code and/or Unit name
10. Click 'Search'
11. Tick the course(s) you want to select
12. Click 'add to cart'
13. Click 'Continue' (If you choose the wrong module, please click 'Re-select')
14. Read through the terms and conditions and tick 'I agree with the Terms and Conditions'.
15. Select 'Proceed to ePayment'. You will be guided to the eNETS page for online payment. You will receive an acknowledgement email after registration and payment of course. Our course manager will contact you nearer to the course date.

After you logged in, for Corporate account users:
16. Select Unit Type
17. Select Programme Type
18. Indicate if you are sponsored by company
19. Selected the preferred programme name
20. Optional: Enter the Unit code and/or Unit name
21. Click 'Search'
22. Tick the course(s) you want to select
23. Click 'Include Trainee'. (Refer to Q to learn how to include trainee)
24. Tick the trainee(s) you want to select
25. Click 'Add to cart'.
26. Click 'Continue' (If you choose the wrong module, please click 'Re-select')
27. Read through the terms and conditions and tick 'I agree with the Terms and Conditions'.
28. Select 'Proceed to ePayment'. You will be guided to the eNETS page for online payment. You will receive an acknowledgement email after registration and payment of course. Our course manager will contact you nearer to the course date.

3. How do I include trainees? (For corporate account users)
1. Select 'Manage Trainee' from the row of tabs at the top of the page.
2. Click 'Add'
3. Fill in all sections of the form.
4. Click 'Save'.

4. How do I know what course I should go for?
Our programmes are designed to cater to the different needs of the professionals and landscape practitioners. You can also contact us at 
ask_cuge@nparks.gov.sg for more information. 

5. Modes of payment

1. Online payment – you can register for our courses and pay online.
2. NETS/Credit/Debit (Mastercard and VISA only) – You may come down to our office for payment. Please note that the payment is strictly by appointment only. Please make an appointment with the respective coordinators before coming down to the office.
3. ATM/Bank Transfer/i-Banking – Please transfer your fee payment to "National Parks Board ", DBS Bank Ltd 0010618237. Please remember to indicate your full name and invoice number or course title for verification and confirmation of payment.

6. How do I check if my payment has been successful?
You can check on the status of your payment with the steps below:
1. Log in to your account
2. Select 'Payment History' from the row of tabs at the top of the page.
3. Fill in the search criteria
4. Click 'Transaction Search'.
5. You can view your payment status.

7. What do I do if my online payment is not successful?
You can retry your payment with the steps below:
1. Log in to your account
2. Select 'Payment History' from the row of tabs at the top of the page.
3. Fill in the search criteria
4. Click 'Transaction Search'.
5. At the column 'Option', Click 'Payment Retry'.
6. You may proceed to retry your payment.

If you are still facing difficulties completing the online transaction, please contact your respective course coordinators or email us at ask_cuge@nparks.gov.sg for assistance.