Applying for a pet shop licence 

Before you apply for a pet shop licence, you must attend and pass the mandatory training on pet welfare and animal management conducted by course providers recognised by us.

You can apply for the licence to operate a pet shop online through our e-licensing website GoBusiness Licensing Portal. You will need to locate the "Licence for pet shop" section and log in to GoBusiness Licensing Portal.

 How to apply for a licence to operate a pet shop
 Step 1: 

Complete and submit documents from these authorities in your application

Grant of written permission (for change in use of premises) from the
Urban Redevelopment Authority (Development Control Division).

  • Tel: (65) 62216666
  • Fax: (65) 62274772

(For HDB premises only) Letter of approval or no objection (for use of premises) from the Housing & Development Board (Commercial Properties Department).

  • Tel: 1800 8663073
  • Fax: (65) 64904848

 ACRA certificate or company’s bio-data printout from the Accounting and Corporate Regulatory Authority (ACRA).

  • Tel: (65) 62486028

Step 2:

Submit your personal particulars and shop layout plans 

  • Your Medisave statement.
  • A copy of the tenancy/lease agreement or Letter of Intent for the shop.
  • Layout plans of the shop.
    • Must show layout of cages (to indicate quantity and dimensions of the cages) in the animal display area and locations of the quarantine area, exercise area, food preparation area, wash area, ventilation system, and waste discharge system.
  • Design and construction plans of animal enclosures or cages.
  • Certificate of Completion showing that the applicant has attended compulsory training on pet welfare and animal management. The training must be conducted by course providers we recognize.

Step 3:

Have your premises inspected by us

Your licence application will be approved within three working days after completion of the following:

  • Our receipt of all supporting documents listed in Step 1 and Step 2 via GoBusiness Licensing Portal
  • You successfully passed the interview with us
  • Inspection of your shop premises 
  • Your payment of the licence fee


  • A non-refundable application fee of $94.50 (inclusive of $4.50 GST) is payable upon application.
  • Acceptance of application does not guarantee final approval.
  • No animals can be displayed or sold prior to receiving the final approval.