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Contact Us

NParks Headquarters

 National Parks Board HQ
1 Cluny Road
Singapore Botanic Gardens
Singapore 259569

(Location is adjacent to Nassim Road)

For other services, you can find us at the following locations:


Contact Information

Feedback on dog licensing and animal-related matters

Animal Response Centre: 1800-476 1600

Feedback on parks, greenery and animals-related matters

For payment or submission of development plans

Operating Hours

  • Monday to Friday (excluding public holidays), 9.00 am - 5.00 pm


Visitor Services Counter at Visitor Centre (Nassim Gate)
Singapore Botanic Gardens
1 Cluny Road
Singapore 259569

Click here for the map of Singapore Botanic Gardens.

Getting here

By Bus:
From Holland Road - Services: 7, 75, 77, 105, 106, 123, 174
From Bukit Timah Road - Services: 66, 67, 151, 153, 154, 171

By Train:
Botanic Gardens MRT Station (CC19/D9)
(the counter is a 15 – 20 minutes brisk walk away)

By Taxi: 
A taxi Drop-off and Pick-up is available at the Visitor Centre (Nassim Gate).

Self-service Stations (for printing watermark certificates / licences / permits)

  • HortPark (Visitor Services Centre)
    9 am to 12 pm & 1 pm to 5 pm (Mondays to Fridays)


  • Animal & Plant Health Centre
    8.30 am – 12.30 pm & 1.30 pm - 5.00 pm
    (Mondays – Fridays)

The transactions counter at JEM level 6 is closed with effect from 1 January 2020.


  • 33 Hyderabad Road
    Singapore 119578 (map)

  • 6 Perahu Road
    Singapore 718827 (map)

Submission of supporting documents for application of Veterinary Certificate (Health Certificate Template)

Deposit the documents at the drop off box located at Level 1 from Mondays to Fridays, 8.30 am - 5.00 pm


JEM Office Tower
Level 1 (next to security counter)
52 Jurong Gateway Road
Singapore 608550

Queries related to the protection of personal data or any other feedback
Suggestions on regulatory matters (Pro Enterprise Panel)
Suggestions and views on national and social issues

Last updated on 02 August 2021

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