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Contact Us

Looking to book a venue or BBQ pit? Find what you need at our e-Services page.

If you have further enquiries or feedback, please use our feedback forms below. You can also submit via the OneService Mobile App at

Feedback on dog licensing and animal-related matters

For urgent animal-related matters, please call the NParks Animal Response Centre: 1800-476 1600

(Please note that airtime charges apply for mobile calls to 1800 service lines and calls are free of charge only if made from regular land lines.)

Feedback on parks and greenery matters

Need assistance with other NParks-related matters?

Types of Services
How to reach us

Self-service Stations (for printing watermark certificates / licences / permits)

Visit us at

  • (no longer available from 2 Jan 2023)
    Animal & Plant Health Centre

Submission of supporting documents for application of Veterinary Certificate (Health Certificate Template)

Deposit the documents at the drop off box located at Level 1 from Mondays to Fridays, 8.30 am - 5.00 pm

JEM Office Tower
Level 1 (next to security counter)
52 Jurong Gateway Road
Singapore 608550

The transactions counter at JEM level 6 is closed with effect from 1 January 2020.

National Parks Board Headquarters

Visit us at 1 Cluny Road, Singapore Botanic Gardens, Singapore 259569

(Location is adjacent to Nassim Road)

Queries related to the protection of personal data
Reporting of possible scams, frauds, and impersonations of NParks staff
Contact us at 1800-471-7300 (24 hours, Mondays to Sundays)
Suggestions on regulatory matters (Pro Enterprise Panel)
Suggestions and views on national and social issues

Media queries

For filming permits, please apply via

Last updated on 02 May 2024

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