Contact Us

Looking to book a venue or BBQ pit? Find what you need at our e-Services page.

If you have further enquiries or feedback, please use our feedback forms below. You can also submit via the OneService Mobile App at www.oneservice.sg.

Feedback on dog licensing and animal-related matters

www.avs.gov.sg/feedback

For urgent animal-related matters, please call the NParks Animal Response Centre: 1800-476 1600

Feedback on parks and greenery matters

www.nparks.gov.sg/feedback

Need assistance with other NParks-related matters?

Types of Services	How to reach us
Self-service Stations (for printing watermark certificates / licences / permits)	Visit us at HortPark (Visitor Services Centre) Mondays to Fridays (excluding public holidays) 9 am to 12 pm 1 pm to 5 pm (closed for lunch from 12 to 1pm) Animal & Plant Health Centre Mondays to Fridays (excluding public holidays) 8.30 am to 12.30 pm 1.30 pm to 5 pm (closed for lunch from 12.30 to 1.30pm)
Submission of supporting documents for application of Veterinary Certificate (Health Certificate Template)	Deposit the documents at the drop off box located at Level 1 from Mondays to Fridays, 8.30 am - 5.00 pm JEM Office Tower Level 1 (next to security counter) 52 Jurong Gateway Road Singapore 608550 The transactions counter at JEM level 6 is closed with effect from 1 January 2020.
National Parks Board Headquarters	Visit us at 1 Cluny Road, Singapore Botanic Gardens, Singapore 259569 (Location is adjacent to Nassim Road)
Queries related to the protection of personal data	www.nparks.gov.sg/feedback
Reporting of possible scams, frauds, and impersonations of NParks staff Click here to verify if a call or number is from NParks	Contact us at 1800-471-7300 (24 hours, Mondays to Sundays)
Suggestions on regulatory matters (Pro Enterprise Panel)	www.mti.gov.sg/proenterprisepanel
Suggestions and views on national and social issues	www.reach.gov.sg