Animal Response Centre 

Enquiries and feedback on dog licensing and animal-related matters: 1800 476 1600 (24-hours).



Have an enquiry or feedback? Please complete and submit your feedback here.

Our Centres


Collection and Submission of Documents

You can submit your documents or pick up your licences, permits, and certifications at the following locations:

For lab testing, plants and CITES plants services

Animal and Plant Health Centre (APHC)

6 Perahu Road Singapore 718827

(click herefor directions to APHC)

Operating hours (closed on weekends and public holidays; 8:30 am - 12:00 pm on eve of New Year, Chinese New Year and Christmas)

  • Animal and plant health testing services
  • Issue licence/permit/certificate and collection of the following documents:
    • Phytosanitary Certification
    • CITES permits (Plants)

Monday – Thursday


8:30 am – 12:00 pm

2:00 pm – 5:00 pm


8:30 am – 12:00 pm

2:00 pm – 4:30 pm

For submission of Veterinary Certificate (Health Certificate Template)


JEM Office Tower

Level 1 (next to security counter)

52 Jurong Gateway Road Singapore 608550 (click here for directions to JEM)                                           

Deposit the documents at the drop off box located at Level 1 from Mondays to Fridays, 8.30 am – 5:00 pm. 

Please refer to Bringing Animals into Singapore and Exporting for more information