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AVS Hotlines

Animal Response Centre 

(Enquiries and feedback on dog licensing and animal-related matters)

1800 476 1600
(24 hours) 

Feedback

Have an enquiry or feedback? Please complete and submit your feedback below.
www.avs.gov.sg/feedback

Social Media

Follow us on Facebook at www.facebook.com/AnimalBuzzSg for the latest buzz on animals and pets in Singapore.

 

Our Centres

 

Collection and Submission of Documents

You can submit your documents or pick up your licences, permits, and certifications at the following locations:

For lab testing, export certification for ornamental fish, plants and CITES plants services

Animal and Plant Health Centre (APHC)

6 Perahu Road Singapore 718827

(click here for directions to APHC)

Operating hours (closed on weekends and public holidays)

  • Animal and plant health testing services
  • Issue licence/permit/certificate and collection of the following documents:
    • Health Certificate for Export of Ornamental Fish
    • Licence to Import or Export Ornamental Fish
    • Phytosanitary Certification
    • CITES permits (Plants)

Monday – Thursday

 

8:30 am – 12:30 pm

1:30 pm – 5:00 pm

Friday

8:30 am – 12:30 pm

1:30 pm – 4:30 pm

For animal-related, CITES wildlife services

JEM

52 Jurong Gateway Road
JEM Office Tower
#06-01 Singapore 608550

(click here for directions to JEM)

Operating hours (closed on weekends and public holidays)

  • Issue licence/permit/certificate and collection of documents of the following:
    • Licence to import/export/transship animals, birds, eggs and biologics
    • Veterinary Certificate
    • Free Sale Certificate (Vaccine)
    • Certificate of Freedom from Disease Within Singapore
    • CITES Permit
    • Non-CITES Certificate
    • Pre-signed CITES Permit
    • Pre-signed non-CITES Certificate
    • Licence for Animal Exhibition
    • Licence for Pet Shop

Monday – Thursday

 

8:30 am – 12:30 pm

1:30 pm – 5:30 pm

Friday

8:30 am – 12:30 pm

1:30 pm – 5:00 pm