Due to an exceptionally high number of import/export/transhipment licence applications, express service applications will be suspended temporarily from 22 August 2022 onwards. Thank you.

General information

The import and transshipment of dogs and cats involve fulfilling strict requirements and complying with necessary procedures. 

Importing refers to the act of bringing an animal into Singapore from another country. 

Transshipment refers to the act of transiting Singapore for less than 24 hours during the journey between countries. 

Dogs and cats taken out of Singapore are subject to the same regulations as those returning for the first time. 


AVS recognized pet agents

All applications for the import, export or transhipment of personal pets (e.g. dog, cat, small mammals, ornamental bird) in Singapore must be applied for, by the pet owner or through an AVS recognized pet agent.  Please refer to the list of AVS recognized pet agents.

Companies that are interested to onboard as an AVS recognized pet agent are required to meet the following criteria and to pass a pet agent quiz.

  1. Registration as a company (e.g. ACRA);
  2. Operational for or employed to perform animal transport work for at least a year;
  3. Good animal handling protocols of pet animals and understanding of import requirements; in compliance with the requirements of NParks/AVS and other agencies; and
  4. Not undergoing NParks/AVS' investigation or has a past enforcement history of any animal-related or forgery offences

Please submit the relevant douments (e.g. ACRA Bizfile, SOPs etc) to for further processing.



This list of AVS-recognised pet agents is for pet owners' reference only, to support applications to import, export or tranship personal pets.

The list does not constitute NParks' endorsement of the pet agents.  Pet owners should exercise due diligence to assess if the agents' services are appropriate for their needs.


Collection of pet container at CAPQ/Tuas

All pet containers (i.e. carriers and crates) exceeding the external dimensions of 82cm (L) by 64cm (H) by 58cm (W) (see picture attached) must be collected personally by pet owners/agents upon clearance at Changi Animal and Plant Quarantine (CAPQ)/Tuas Checkpoint.

Pet containers that are not collected at CAPQ/Tuas will be transferred to private transport contractors assigned by the Animal & Veterinary Service (AVS).

AVS will share the contact details of these private pet transporters with pet owners/agents, who will need to contact them directly to retrieve the pet containers. Additional fees will be incurred.

All pet containers used for transportation of pets must comply with the latest International Air Transport Association’s (IATA) Live Animal Regulations.