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Preparing to leave Singapore

Whether you are relocating to another country, bringing your dog or cat on vacation, or exporting animals for commercial purposes, you are required to fulfil certain requirements when bringing dogs or cats out of Singapore.

Below are steps that must be done before leaving Singapore:

1. Check the destination country’s import requirements 

Find out what the destination country’s import requirements are. An animal may need to undergo certain vaccinations and laboratory tests, or obtain a veterinary health certificate, before it can enter some countries.

These import requirements can be found on the website of the destination country’s relevant government authority.

2. Obtain an export licence

Apply for and obtain an export licence from us via GoBusiness Licensing Portal within 30 days of leaving Singapore. As the export licence is only valid for 30 days, it is important that you apply for it at the right time.

A step-by-step guide on how to apply for this export licence can be found here.

 Type of licence  Cost and validity
Licence to import/export/transship animals, birds, eggs, and biologics (commercial)

 • S$87 for normal service. Licence issuance will take place two working days after submission of all completed documents.

• S$174 for express service. Licence issuance will take place one working day after submission of all completed documents.

This licence is valid for 30 days from the date of issue. Each licence allows you to export one consignment only.

Licence to import/export/tranship animals, birds, eggs, and biologics (personal)

 • S$50 for normal service. Licence issuance will take place two working days after submission of all completed documents.

• S$100 for express service. Licence issuance will take place one working day after submission of all completed documents.

This licence is valid for 30 days from the date of issue.

3. Obtain a veterinary health certificate

This step only applies to you if the destination country mandates that a veterinary health certificate is a condition for entry.

You can obtain a veterinary health certificate by bringing your dog or cat to any of our licensed private veterinarians for examination. The statements needed on the certificate, as well as the certificate’s validity period, will depend on the destination country’s import requirements.

However, some countries require that the veterinary health certificate be issued or endorsed by an official government veterinarian. Please approach us for the following services to fulfil this requirement.

(a) Endorsement of importing country’s veterinary health certificate template

This requires us to manually endorse the importing country’s veterinary health certificate template. You can obtain this template from the website of the destination country’s relevant government authority.

How to apply:

1. Bring your dog or cat for an examination by a licensed private veterinarian. Bring along the veterinary health certificate template for the licensed private veterinarian to complete and sign.

2. Make an online application via LicenceOne and note your application number as it is needed during the submission of the completed health certificate template and subsequent collection of the endorsed certificate.

A step-by-step guide on how to apply for a veterinary health certificate is available here

3. Submit the completed health certificate template at:

 Address   Operating hours:

 AVS Service Centre (shared with BCA)

 Jem, 52 Jurong Gateway Road #06-01

Singapore 608550

 Mondays – Fridays  8:30 am – 5 pm
 Closed on Saturdays, Sundays, and Public Holidays.

Please submit the following documents in order for us to endorse the certificate:
Original completed veterinary health certificate template.
Original vaccination records and laboratory test results (if applicable).
Your application number.

If all are in order, your online application will be approved and the endorsed certificate can be collected the next working day. You will be required to pay S$23 online after approval. Please present your application number when you come at the AVS Service Centre to collect the officially endorsed certificate

(b) Issuance of watermarked electronic veterinary health certificate 

We are also able to convert a veterinary health certificate issued by a licensed private veterinarian into a watermarked veterinary health certificate.

How to apply

1. Bring your dog or cat to a licensed private veterinarian for an examination, and to obtain a veterinary health certificate.

2. Apply for our watermarked veterinary health certificate supported by the following documents:

Signed veterinary health certificate.
Vaccination records and laboratory test results (if applicable).

A step-by-step guide on how to apply for this certificate is available here.

Please retain your application number as it is needed for reference during collection of the certificate.

If all are in order, your online application will be approved depending on the chosen type of service. Normal service whereby issuance will take place two working days after submission of all completed documents would incur S$23 fee. Express service whereby issuance will take place one working day after submission of all completed documents would incur S$46 fee. All payments must be done online after approval of application before we can prepare the watermarked certificate. 

3. Collect the new veterinary health certificate from AVS Service Centre, or print it yourself using a watermark-enabled printer. The certificate bears an optical watermark and electronic signature, and should be printed in black and white. 
For details on how to print the certificate yourself, please refer to this template.

The watermarked veterinary health certificate is only valid for seven daysfrom its date of issue.

4. Make an appointment for pre-export inspection

This step applies to you if the destination country mandates pre-export inspection as a condition for entry.

Make an appointment for your dog’s or cat’s inspection by submitting a request via the Intelligent Food Approval & Safety Tracking System (iFAST) at least five days before the animal’s departure. Bringing your dog or cat for inspection without making an appointment will subject you to an inspection fee.

The inspection should be held at least four hours before departure so there is sufficient time to transport your dog or cat to the cargo terminal. The inspection must be done during the Changi Animal & Plant Quarantine Station’s (CAPQ) operating hours.

 Address  Operating hours 

Changi Animal & Plant Quarantine Station

Gate C7, 

Airport Cargo Road
Changi Airfreight Centre Singapore 918104

Mondays - Saturdays:
8 am – 1 pm
2 pm - 10.30 pm

Closed on Sundays and Public Holidays.

 Contact   How to get there*
 Tel: (65) 65457523
 Fax: (65) 65453023
 Bus: 9, 19, and 89 (alight at the third bus stop after the Police Pass Office, along Airline Road).
 MRT: Bedok (transfer to bus 9), Tampines (transfer to bus 19).

*This travel information is meant for commuters without pets, as animals are not allowed on buses and MRT trains.

Download the detailed directions to CAPQ here.

5. Make arrangements with the ground handling agent

Contact the transporting airline(s) to make arrangements with the ground handling agent prior to your dog’s or cat’s departure. There are two ground handling agents for this purpose:

SATS Gateway Pte Ltd.
DNATA Singapore.

Before you transport your dog or cat to the ground handling agent on the day of departure, please ensure that it is accompanied by the following documents:

A copy of the AVS-issued export licence. 
The original veterinary health certificate that fulfils the import and/or entry requirements of the destination country.
Any other additional supporting documents required by the destination country.

SATS location  DNATA location 

SATS 

Terminal 5
20 Airport Boulevard, 
Singapore Changi Airport
Singapore 918141

DNATA Outbound Terminal

50 Airport Boulevard, 
Singapore Changi Airport
Singapore 819658


 Address   Operating hours:
 AVS Service Centre (shared with BCA)
Jem, 
52 Jurong Gateway Road 
#06-01
Singapore 608550 
 Mondays – Thursdays  8.30 am – 12.30 pm
   1.30 pm – 5.30 pm
 Fridays   8.30 am – 12.30 pm
   1.30 pm – 5 pm
 Closed on Saturdays, Sundays, and Public Holidays.

 Address   Operating hours:
 AVS Service Centre (shared with BCA)
Jem, 
52 Jurong Gateway Road 
#06-01
Singapore 608550 
 Mondays – Thursdays  8.30 am – 12.30 pm
   1.30 pm – 5.30 pm
 Fridays   8.30 am – 12.30 pm
   1.30 pm – 5 pm
 Closed on Saturdays, Sundays, and Public Holidays.