Government officials will NEVER ask you to transfer money or disclose bank log-in details over a phone call. Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

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Notice: From 1 April 2026, the operating hours at CAPQ will be adjusted. A new requirement for pet owners to appoint an AVS-recognised pet agent to handle the import clearance procedures at CAPQ will also be implemented. For more details, please check this link.

Returning to Singapore after a vacation

If you plan to go on a vacation with your dog or cat, you must fulfil our export requirements when leaving Singapore, and our import requirements when you return.